tag:blogger.com,1999:blog-7879107.post113814026281431492..comments2023-12-08T01:42:31.590-06:00Comments on Cauvin: Use Cases and Product RoadmapsRoger L. Cauvinhttp://www.blogger.com/profile/08969779835314260680noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7879107.post-1138984990179508252006-02-03T10:43:00.000-06:002006-02-03T10:43:00.000-06:00I share your call for extreme caution when making ...I share your call for extreme caution when making promises to customers. If we are "forced" to make commitments to customers, we should do what we can to set expectations low and overdeliver.Roger L. Cauvinhttps://www.blogger.com/profile/08969779835314260680noreply@blogger.comtag:blogger.com,1999:blog-7879107.post-1138983881427801842006-02-03T10:24:00.000-06:002006-02-03T10:24:00.000-06:00OhmyGod, don't leave home without your Safe Harbor...OhmyGod, don't leave home without your Safe Harbor statement when it comes to talking up roadmaps, espcially if you're selling software (vs giving it away, as Firefox so generously does).<BR/><BR/>And please, please, please, never put anything in writing for a customer without that same Safe Harbor statement and (hopefully) a rock-solid NDA.<BR/><BR/>It's not like we don't want to talk to customers and share our directions with them - just be careful about what you commit to.bobhttps://www.blogger.com/profile/03612307596763427172noreply@blogger.com