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Obtaining Commitment

Let's look at what Neil Rackham wrote in SPIN Selling (page 33):

"Closing techniques may increase the chances of making a sale with low-priced products. With expensive products or services, they reduce the chances of making a sale."

Unless you're selling a very low-priced product, don't try to "close the deal" with a first-time visitor to your web site. Instead, close a small deal - a "deal" that costs the "buyer" little or nothing. That deal is a mere stepping stone towards the purchase of your product. Rackham calls this stepping stone an "advance".

Rackham wrote mostly about sales calls, but the same principles apply to web site design. You want to obtain some sort of commitment from the visitor, but you shouldn't expect it to be the placing of an order. Rackham's advice reinforces the notion that your web site should have a call to action, and that it should be realistic.

Comments

Jan the Man said…
Google Adwords Quality Score for Landing Pages - Seems like everyone thinks the Sky is falling. Not quite, but this is serious if you advertise with Adwords or have Adsense pages. Though there's lot of mis-information pumping out there, don't jump yet. However,You may definitely have to rethink how you build your landing page strategies. The big news: The crackdown on Adsense may be the real culprit here. I collated all my research, my tests, and my conversations with insider contacts and posted it at the keywords analyzer forum. Best regards to everyone... Jan Manzer - have a look at - http://forum.keywordsanalyzer.com/default.aspx?g=posts&t=203

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