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Showing posts from July, 2010

Provide the Shortest Path

Trying new things - especially new software products - can be both intimidating and time consuming. You face a challenge when introducing a product in the marketplace. The forces of nature are working against you, since almost everyone but " early adopters " resists trying new products. A major reason people resist trying new products is the learning curve. People simply don't have the time or patience to wade through pages and pages of documentation just to figure out what a product does, envision what it's like to use it, and how it would disrupt the way they live their lives. One thing you can do to minimize this obstacle to adoption of your product is to provide the shortest path. Providing the shortest path means minimizing the time and effort necessary for a first-time prospective user to obtain demonstrable value from your product. To provide the shortest path, you do some combination of the following: Make available a "quick start" guide that

Henry Ford's "Faster Horse" Quote

You may have heard the ( apocryphal ) Henry Ford quote: If I'd asked customers what they wanted, they would have said "a faster horse". Over at the On Product Management blog , Saeed gives his take on this infamous quote. He "hates" it, and gives some compelling reasons. Saeed is spot on in his explanations. Personally, I think the quote is great, but it's a matter of interpretation. The valid point of the quote is not that it's a bad idea to facilitate a conversation with your market to better understand it. The valid points are: You must ask the right questions to get valuable answers. You must interpret the answers thoughtfully - often outside their direct meaning - to glean reliable information. Asking questions is not always the best way to "listen" to your market. (E.g., sometimes pure observational studies are more reliable.) Nonetheless, I find the quote is helpful to combat "armchair product management" in the