Skip to main content

Functional Specifications Jeopardize Usability?

What if your team spent two months meticulously documenting each and every use case for your product? Specifying each and every interaction users will have with the product to achieve their functional goals?

What if, in addition, your team spent two months meticulously documenting what the user interface will be. Wire frames, screen shots, click-action-response tables, etc.?

Would you end up with a usable product?

Not necessarily. The old adage is that you don't improve what you don't measure. You can specify how a user will use a product all you want, but if you don't define what "usability" means - if you don't measure it- you may not end up with a usable product.

Invest some time defining the usability metrics. How long should it take for newcomer to learn how to use the product? How long should it take for an experienced user to achieve her functional goals? How many user gestures should it take?

Invest some time testing usability. Have your testing team put together a suite of tests that verify the usability of the system against the metrics you defined. Include the key end-to-end usage scenarios that deliver value to the user.

Okay, maybe functional specifications don't themselves jeopardize usability. But spending all your team's time on the functionality of the system without defining usability metrics and testing your product against them is not likely to lead to a usable product.

Comments

Popular posts from this blog

What Product Managers Can Learn from the Apple iPod

The Story When Apple unveiled its iPod digital music player back in October 2001, I dismissed it as a  parity product . I already owned the Cowon iAUDIO CW100 MP3 player, loaded with my favorite tunes. There was Apple, generating great hype over the iPod as if it were a breakthrough product. The idea of a portable digital music player was nothing new. The first mass-produced MP3 players came out in 1998. In late 2001, the concept may have been new to a lot of Apple customers, but it wasn't new to me. I proudly showed my MP3 player to friends when they gushed about the iPod. Thus Apple's iPod was not an innovative product in and of itself. Years later, however, I realized the significance of ecosystem of which the iPod was a part. Apple had released iTunes (with technology purchased from  SoundJam MP ) and created the iTunes Store for finding and downloading music. Unlike Napster , it was a safe and legal way of distributing and acquiring music. The prior way of playing

Why Spreadsheets Suck for Prioritizing

The Goal As a company executive, you want confidence that your product team (which includes all the people, from all departments, responsible for product success) has a sound basis for deciding which items are on the product roadmap. You also want confidence the team is prioritizing the items in a smart way. What Should We Prioritize? The items the team prioritizes could be features, user stories, epics, market problems, themes, or experiments. Melissa Perri  makes an excellent case for a " problem roadmap ", and, in general, I recommend focusing on the latter types of items. However, the topic of what types of items you should prioritize - and in what situations - is interesting and important but beyond the scope of this blog entry. A Sad but Familiar Story If there is significant controversy about priorities, then almost inevitably, a product manager or other member of the team decides to put together The Spreadsheet. I've done it. Some of the mos

Interaction Design: the Neglected Skill

Your product development organization has a big, gaping hole in it. (Be prepared to feel defensive as you continue reading.) One of the most important roles in product development is the role of interaction designer. An interaction designer designs how the users will interact with the product and conceptualize the tasks they perform. He decides whether, for example, the user interface will be command driven, object oriented (clicking on objects then specifying what to do with them), or wizard based. The interaction designer decides the individual steps in the use cases. Every company has one or more people that play the interaction designer role. Usually, those people have little or no expertise in interaction design. Sadly, they typically don't even realize how unqualified they are. Let's see who typically plays the role at companies. Engineer . An engineer is an expert on building what is designed. Yes, an engineer may know how to design the internal structure of the hardware