Seth Godin on Focus Groups

Looks like Seth Godin shares my attitude towards focus groups. Money quote:

"What focus groups can do for you is give you a visceral, personal, unscientific reaction to little brainstorms. They can help you push something farther and farther to see what grabs people. But the goal isn't to do a vote or a census. Any time your focus group results include percentages, you've wasted an afternoon."

One-on-one interviews, surveys, and ethnographic studies are usually more informative.

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